Contacts
Contact Us
At BigClash, we value your inquiries and strive to provide a high level of customer support. Below, you will find various ways to reach us for assistance.
Email Support
You can contact our support team via email at [email protected]. We aim to respond to all emails within 24 hours.
Phone Support
If you prefer to speak with a representative, please call us at (02) 5555 0198. Our phone lines are open during the hours listed below.
Working Hours
Our support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM – 7:00 PM (AEST)
- Saturday: 10:00 AM – 5:00 PM (AEST)
- Sunday: Closed
Support Channels
In addition to email and phone support, you can also reach us through the following channels:
- Live chat is currently not available.
- For urgent matters, please request a callback by emailing us your phone number and preferred time to be contacted.
Callback Request Instructions
To request a callback, send an email to [email protected] with the subject “Callback Request”. Include your phone number and availability, and we will do our best to get back to you promptly.
Map Directions
Visit us at our legal address:
BigClash Casino,123 Gaming Ave,
Brisbane, QLD 4000,
Australia
You can find us using the following link: Google Maps.
Escalation Procedure
If you feel that your issue is not being resolved to your satisfaction, please request an escalation by emailing [email protected] and clearly stating your concern. Our Senior Support Team will review your case and get back to you as soon as possible.
BigClash operates primarily in Australia and holds a valid casino license under the jurisdiction of the Australian Government.
We only review BigClash and are not its official representative.
